Frequently Asked Questions: 'Member Login'

Need help? Please email websupport@tanglin-club.org.sg.

(This inbox is checked during weekdays from 9.30am to 6.00pm, excluding public holidays.)

 

Please allow us some time to get back to you. We will strive to assist you as soon as possible. Thank you very much for your patience and understanding.

Courts Bookings

1) “How do I access the Courts Booking page?”

 

Click “MEMBER LOGIN” (bottom left gold button). Key in your login details and click “LOG IN”. After logging in, hover your mouse over “BOOKINGS”, then click “Courts”.

 

If you encounter any difficulties logging in, please email the Web Support Team at websupport@tanglin-club.org.sg, indicating your membership number.

 

2) “How many days in advance can I book the Tennis or Squash Courts?”

 

You may book up to 7 days in advance. The new time slots are released at 7.00am 7 days in advance.

 

3) “Do I need to fill in other players’ (Members’ or Guests’) details during my booking?”

 

No, instead, please approach the Sports Counter staff and advise which Member(s) you will be sharing the court with, and/or the number of guest(s) who will be playing.

 

4) “Can I cancel a Courts Booking that I have made?”

 

Yes, you may do so online or call 6622 0588/589 to make any courts booking cancellation. A cancellation fee may apply.

 

5) “Can I view the booking(s) I have made?”

 

Yes, you may go under “My Bookings” to view your courts booking(s).

 

6) “Are there any rental options available?”

 

Currently, we offer rental of the Ball Machine on our Outdoor Tennis Courts. You may choose to rent it under “Rental options” during your booking.

 

7) “Will I receive an email confirmation upon a successful booking made?”

 

Yes, an email confirmation will be sent to your registered email address.

 

8) “What is the ‘Manage Buddies and Groups’ button for?”

 

Kindly disregard the ‘Manage Buddies and Groups’ button. As per the Personal Data Protection Act, to protect Members’ personal information, the Club is unable to allow Members to view other Members’ names. Hence, this button is not in use. Unfortunately, the system does not permit the Club to remove this button.

 

9) “How many Court Types are there?”

 

There are 4 court types available:

1) Squash Courts – Doubles

2) Squash Courts – Singles

3) Tennis Courts – Indoor

4) Tennis Courts – Outdoor

 

Dining Reservations

1) “How do I access the ‘Dining Reservations’ page?”

 

Click “MEMBER LOGIN” (bottom left gold button). Key in your login details and click “LOG IN”. After logging in, hover your mouse over “BOOKINGS”, then click “Dining”.

 

If you encounter any difficulties logging in, please email the Web Support Team at websupport@tanglin-club.org.sg, indicating your membership number.

 

For dining reservation assistance, please contact the Front Office at frontoffice@tanglin-club.org.sg or 6622 0555.

 

2) “Which outlets can I make a dining reservation for?”

 

You may make dining reservations for the Churchill Room and Tang Yun only.

 

3) “How many days in advance can I make an online dining reservation?”

 

You may book up to 30 days in advance.

 

4) “What should I do if I need to make a dining reservation more than 30 days in advance?”

 

Please contact the Churchill Room or Tang Yun at tcchurchill@tanglin-club.org.sg or tctangyun@tanglin-club.org.sg. The Team will respond to your reservation request as soon as possible.

 

5) “What should I do if I need to book a private room in Tang Yun?”

 

Please contact Tang Yun via email at tctangyun@tanglin-club.org.sg. The Team will respond to your reservation request as soon as possible.

 

6) “What should I do if I need to make a dining reservation for a group larger than 10 persons?”

 

Please contact the Front Office at frontoffice@tanglin-club.org.sg or 6622 0555.

 

7) “Can I view the dining reservation(s) I have made?”

 

Yes, you may go under “My Bookings” to view your dining reservation(s).

 

8) “Can I choose any seating area?”

 

No selection of seating area is available. Nevertheless, you may make a request via the ‘Requests’ box when making your booking. However, please note that any requests are not guaranteed and are subject to availability.

 

9) “Can I cancel a dining reservation that I have made?”

 

Yes, cancellations may be done online. However, please note that no-show charges of $10 per person will apply for the Churchill Room Sunday Lunch.

 

10) “Can I make 2 dining reservations on the same day online?”

 

Yes, you may make 2 online dining reservations on the same day; however, it must not be within the same meal period. If you wish to make a 2nd reservation within the same meal period, please contact the Front Office at frontoffice@tanglin-club.org.sg or 6622 0555.The Team will respond to your reservation request as soon as possible.

 

11) “I’d like to make a reservation for Wine Dinners at the Churchill Room and Tang Yun. Can I do so under the ‘Dining Reservations’ page?”

 

No, for Wine Dinners, please make a reservation via email at tcchurchill@tanglin-club.org.sg or tctangyun@tanglin-club.org.sg.

Logging In

1) “How do I log in?”

 

Click “MEMBER LOGIN” (bottom left gold button). You will reach the page where you have to key in your login details.

 

If your account has been successfully created, you would have received an email from the General Manager on 1 April 2019. This email contains your login details. Do note that the first alphabet of your username has to be a capital letter.

 

If your account was not successfully created, it could be because the Club does not have your email address in our system, or because you and your spouse share the same email address. (Principal and Spouse Members are required to have different email addresses, in order to have a ‘Member Login’ account each.)

 

Members who did not manage to get their account login details will receive a hard copy letter from the Club.

 

2) “I did not receive the General Manager’s email containing my login details. What should I do to get my login details?”

 

Please email websupport@tanglin-club.org.sg, using your preferred email address, with the following details:

- Mention that you want your login details

- Your membership number

- Your date of birth*

- Your address*

- Your NRIC/passport number*

 

*For verification purposes

 

The Web Support inbox will be checked during weekdays, from 9.00am to 6.00pm. As we will likely experience a high influx of calls and emails during this time, please allow us some time to get back to you. We will strive to assist you as soon as possible. Thanks so much for your patience and understanding.

 

3) “Although I have followed the steps in the General Manager’s email, I can’t seem to log in.”

 

We apologise for the inconvenience caused. Please try clicking the “Forgot password” button and follow the instructions. You may refer to our User Guide on the steps.

 

If you can’t seem to reset your password, please email our Support Team at websupport@tanglin-club.org.sg using your preferred email address, along with your membership number, for assistance. Do note that your email address must be different from your spouse’s to register for an account.

 

The Web Support inbox will be checked during weekdays, from 9.00am to 6.00pm. As we will likely experience a high influx of calls and emails during this time, please allow us some time to get back to you. We will strive to assist you as soon as possible. Thank you very much for your patience and understanding.

 

4) “How do I change my password?”

 

After logging in, click your name on the top right, then click “Change Password”. Follow the instructions and key in your password twice, then click “CHANGE PASSWORD”.

 

5) “I am a Child Member. Can I have an account too?”

 

Our sincere apologies, at this point, the Club is only issuing accounts to Active Principal and Spouse Members.

 

6) “I opted out of this new website ‘Member Login’ initiative previously. Do I need to take any action?”

 

No, no action is needed. Members who opted out of this initiative will not have any account.

 

7) “What happens if I do not log into my account?”

 

Due to personal data protection reasons, if you do not log into your account by 1 July 2019, the Club will delete your account. Thereafter, you will need to make a request to re-register your account.

Statements

1) “I just ate at the Club today but do not see my transaction under my “STATEMENTS” page.”

 

Please check again on the next working day, as our Finance Department is required to verify all transactions before they are posted online. This process takes 1-2 working days. Please note that the Finance Department is closed on weekends and public holidays. Thank you for your patience.

 

2) “Can Spouse Members view the “STATEMENTS” page?”

 

By default, Spouse Members cannot view the “STATEMENTS” page. However, the Principal Member can email websupport@tanglin-club.org.sg to request for access for his/her Spouse. To help facilitate a speedier response, the Principal Member should indicate his/her membership number in the email. (Please note that this means that the Spouse Member will be able to view the entire household’s statements, and not just his/her individual statements.)

 

3) “Can I request for my spouse’s access to the “STATEMENTS” page for his/her own statements only?”

 

No, unfortunately, the system only permits viewing of the entire household’s statements. As such, if you request for your spouse’s access to the Statements, he/she will be able to view all transactions made by the entire household.

 

4) “How far back can I view my online statements?”

 

You can view your online statements beginning from March 2019. Subsequently, you will be able to view statements up to 12 months ago.

 

5) “Under “STATEMENTS”, I clicked “Birthday & Prepaid Credits”. What’s this?”

 

During your birthday month, you will receive birthday e-credits which are valid for 3 months from the 1st day of your birthday month. These e-credits, and whether they have been used, will be reflected on this page. We will send you an email regarding these e-credits nearing your birthday month, so please ensure that we have your updated email address on our records.

 

6) “I have logged into my account, but I can’t seem to view the “STATEMENTS” page.”

 

If you can’t view the “STATEMENTS” page, it is likely that you are a Spouse Member. Only Principal Members can view the “STATEMENTS” page by default. If you wish to access this page, please ask your spouse, who is the Principal Member, to email websupport@tanglin-club.org.sg to request for access. To help facilitate a speedier response, your spouse should indicate his/her membership number in the email.

 

7) “Why isn’t my signature displayed on my online chits?”

 

If your online chits do not reflect your signature, it is because you signed on the hard copy chit. Your signature will be reflected on your online chits, only if you signed on the tablet in our F&B outlets.

 

8) “Will I still receive hard copy statements?”

 

Yes, you will continue receiving the hard copy statements. The online statements serve as an additional service for Members' convenience.